We've added a number of ways for you to get service online
To get fast, safe service online, see below:
Chat with a live Mobilist™
Our live Mobilists are available to answer your question from 10am – 9pm EST, 7 days a week.
Click the chat icon located at the bottom right of your screen to start a chat.
Reserve your phone for faster in-store pickup
Reserving your new device online is easy
- Browse our selection and offers online
- Click on the phone you want
- Select the colour and memory size you need
- Hit "Reserve now"
- Shortly after reserving, A Mobilist will be in contact to confirm details and next steps
Find The Mobile Shop™ nearest you
Your safety is our top priority as our stores remain open. These are the measures we’ve implemented in-store:
- Limiting the number of customers in stores to enable social distancing
- Plexi-glass shields have been installed at service counters
- Increased sanitization measures are in place
- Our Mobilists in-store will no longer touch a customer's existing phone
To minimize contact, we are:
- Suspending our data transfer service
- Shutting down high traffic areas
- Shutting down digital touch screens
Have a live Mobilist™ contact you
For any other questions, you can get in touch with us at anytime. Please fill out our assistance form, and we’ll do our best to get back to you within 24 hours.
We hope to connect with you soon,
The Mobile Shop Team