Device Protection Plan
We've got you covered when you accidentally drop or get your phone wet
Why sign up?
The Mobile Shop Device Protection Plan is a great protection option, designed to give you one less thing to worry about. So, when you accidentally drop or get your phone wet, you’re covered.
Monthly Service and Processing Fees
The Monthly Service Fee will be charged on a monthly basis to the payment account you have provided at time of enrollment. The service fees are designed to provide protection for anyone on a budget.
| Eligible Device Retail Value* | Monthly Service Fee | Processing Fee |
|---|---|---|
| $0.00 - $499.99 | $5.99 | $99.00 |
| $500.00 - $799.99 | $7.99 | $149.00 |
| $800.00 - $1199.99 | $9.99 | $199.00 |
| $1200.00 - $1599.99 | $11.99 | $299.00 |
| $1600.00 - $2400.00 | $13.99 | $399.00 |
Your Monthly Service Fee and Processing Fee are based on the Retail Value* set by the carrier for the model of your mobile device at the time of purchase. The Processing Fee must be paid before you receive your Replacement Equipment and is non-refundable.
Filing a Service Request
Once you are enrolled in the Device Protection Plan program, filing a Service Request is easy. Follow our 3-step process to get your request resolved quickly and efficiently
Step 1. Visit brightstarprotect.com/themobileshop or call 1-844-225-6333
Step 2. Submit a Service Request and pay the Processing Fee
Step 3. Receive Your Replacement and send back your damaged device
Terms and Conditions
If you live in Ontario, New Brunswick, Nova Scotia, British Columbia, Prince Edward Island, Alberta, Newfoundland, Labrador or Saskatchewan:
Terms & Conditions for customers enrolled prior to October 16, 2019
Terms & Conditions for customers enrolled on or after October 16, 2019 until March 25 2020
Terms & Conditions for customers enrolled on or after March 26, 2020
If you live in Manitoba:
Terms & Conditions for customers enrolled prior to October 16, 2019
Terms & Conditions for customers enrolled on or after October 16, 2019 until March 25, 2020
Terms & Conditions for customers enrolled on or after March 26, 2020
The plan is administered on behalf of The Mobile Shop, a division of Loblaws Inc., by Brightstar Device Protection LTD.
*Retail Value is the non-subsidized, non-discounted price for new equipment set by the carrier at the time of Eligible Device purchase, and may be higher than your purchase price. For a complete list of Eligible Devices and the corresponding Eligible Device Retail Value, ask a Mobilist at The Mobile Shop.
**At time of enrolment you can make a one-time redemption of PC Optimum points that will be converted at the rate of 1,000 PC Optimum points per $1 into a credit toward payment of your Monthly Service Fees. Minimum redemption is 10,000 PC Optimum points (worth $10 in rewards) and in increments of 10,000 points thereafter. Once your credit has been depleted, the payment card account you have provided will be charged on a monthly basis going forward.
